Shipping Policy

We are committed to processing and shipping orders promptly while ensuring that products are packaged securely and appropriately.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received. Orders placed on weekends or holidays will begin processing on the next business day.

Processing times may occasionally be longer during holidays, promotions, or periods of unusually high order volume.

Shipping

Once your order has been processed, it will be shipped using the shipping method selected at checkout. Available shipping options and estimated delivery times will be displayed during checkout.

Please note that shipping and delivery estimates are not guaranteed and may be affected by carrier delays, weather, holidays, customs, or other circumstances outside our control.

Tracking

When available, tracking information will be provided once your order has been shipped. Customers are responsible for monitoring tracking information and ensuring that someone is available to receive the package when required.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an incorrect or incomplete address is provided and the order has not yet shipped, please contact us as soon as possible. Once an order has shipped, we may be unable to change the delivery address.

We are not responsible for orders delivered to an address incorrectly provided by the customer.

Lost, Delayed, or Damaged Packages

If your package appears to be delayed, lost, or damaged during transit, please contact us with your order number and tracking information.

We will work with the shipping carrier to investigate the issue. Carrier delays are outside our control, and delivery dates cannot be guaranteed.

For damaged shipments, please retain the original packaging and provide photographs of the package and products when contacting us.

Undeliverable or Returned Packages

Packages returned to us because of an incorrect address, failed delivery attempts, refusal, or failure to claim the package may be subject to additional shipping charges before being reshipped.

International Orders

Customers are responsible for ensuring that products ordered are permitted to be shipped to and received in their destination country.

Customers are also responsible for any applicable customs duties, taxes, fees, import requirements, or other charges imposed by the destination country.

We reserve the right to decline or cancel international orders where shipment or importation may violate applicable laws or regulations.

Product-Specific Requirements

Certain products may have specific storage, handling, shipping, or legal requirements. Customers are responsible for reviewing the applicable product information before placing an order.

Where applicable, products are sold for their stated intended use only and are not represented as approved treatments or therapies unless expressly stated.

Contact Us

For questions regarding an order or shipment, please contact our customer service team with your order number and, when applicable, your tracking number. We will be happy to assist.